In July 8, 2019 – UK-based parcel delivery firm, Hermes UK, has taken a major step towards achieving its digital transformation goal by implementing mobile barcode scanning and augmented reality (AR) technology from Scandit.
Hermes UK has deployed Scandit’s barcode scanning on smartphones for verification and proof of delivery. Over the next three years, Hermes UK will work towards replacing more than 15,000 costly, dedicated barcode scanners with smartphones loaded with a Scandit-powered Android app. Couriers will scan items, record an electronic signature, verify an ID and take a picture of where a package has been left – all on the smartphones. Scandit states that the technology saves time and money, and helps to streamline the entire delivery process, and provides a mobile platform for rapid roll-out of future service improvements that can further enhance operations and customer experience.
During the migration period, Hermes UK couriers will also begin using additional Scandit software features, MatrixScan and augmented reality overlays. This will allow couriers to scan multiple barcodes at once to search and find a specific item and view parcel/customer information overlaid on the device screen. Hermes is currently implementing the use of MatrixScan-AR overlays for code identification, with an aim of delivering efficiency and productivity gains.
“A key component of our digital transformation strategy, known as Digital Futures, is to replace dedicated barcode scanners with smartphones that provide couriers with real-time data to improve the customer experience,” said Chris Ashworth, CIO from Hermes UK. “Enabling couriers to carry a smartphone not only helps us to improve operational efficiency, but also improves the working lives of couriers who can now use their own phone, or a Hermes provided phone, rather than having to carry a barcode scanner.”
“The project with Scandit has gone incredibly smoothly so far,” Ashworth continued. “We’ve been able to add new mobile handsets and retire old barcode scanners gradually, ensuring that there is no disruption to our operations. We look forward to working closely with Scandit to implement more functionalities such as augmented reality and MatrixScan once this stage of our digital transformation is complete.”
Hermes UK is one of the largest consumer couriers in the country, delivering more than 335 million parcels each year UK retailers including NEXT, ASOS, BooHoo and John Lewis. The company is currently undertaking a digital transformation project with the goal of delivering better and more personalised services for its customers.
“The customer experience doesn’t end once a shopper has clicked the ‘buy now’ button,” said Samuel Mueller, CEO and Co-Founder of Scandit. “Third party couriers like Hermes are an extension of brands; as such, any delivery problems can undo all the work done by a retailer in nurturing the customer relationship. At the same time, it’s an opportunity to strengthen that relationship further. We’re proud to be helping Hermes UK do just this for its retail partners.”
Image credit: Scandit
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Sam is the Founder and Managing Editor of Auganix. With a background in research and report writing, he has been covering XR industry news for the past seven years.