May 14, 2021 – SightCall, a provider of an augmented reality (AR) powered visual assistance platform, has recently announced the closing of USD $42 million in Series B funding led by InfraVia Capital Partners, along with co-investor Bpifrance, through its Large Venture fund. The company intends to use the funds to double its research and development efforts and increase its platform’s AI and AR capabilities.
“We created this market, we built and operate our own proprietary platform, and we partner with some of the most innovative companies around the world,” said SightCall CEO and Co-Founder Thomas Cottereau. “This investment is in perfect alignment with our objectives to scale the company and extend our lead in technology to help our customers realize lasting digital transformation within their service organizations.”
SightCall stated that it selected this particular set of investors to help the company achieve its goal of scaling to USD $100 million in annual recurring revenue. The company also added that it wants to focus on growing its customer base in its core verticals and horizontally as new uses for the technology continue to scale globally.
According to SightCall, more than 200 companies of the Fortune 2000 use its platform, and with technology integrations set up with companies such as Microsoft, SAP, Salesforce and ServiceNow, SightCall’s proprietary platform enables remote experts working in several industries to see a problem through video and deliver guidance using AR and AI technology.
SightCall helps to transform the way remote agents work by adding sight as a part of their service delivery tool kit. The ability to see a problem in real-time while diagnosing and resolving it has real-world business impacts. For example, in a healthcare setting where technicians working on sophisticated medical equipment can receive real-time visual assistance, helping to reduce overall maintenance and turnaround times for companies. By blending the digital and physical worlds into a real-time collaborative environment, SightCall can further empower technicians and help to reduce unnecessary spending.
“SightCall pioneered the market for AR-powered visual assistance, and they’re in the best position to drive the digital transformation of remote service,” said Alban Wyniecki, partner at InfraVia Capital Partners. “As a global leader, they can now expand their capabilities, making their interactions more intelligent and also bringing more automation to help humans work at their best.”
“SightCall’s $42M Series B marks the largest funding round yet in this sector, and SightCall emerges as the undisputed leader in capital, R&D resources and partnerships with leading technology companies enabling its solutions to be embedded into complex enterprise IT,” said Antoine Izsak of Bpifrance. “Businesses are looking for solutions like SightCall to enable customer-centricity at a greater scale while augmenting technicians with knowledge and expertise that unlocks efficiencies and drives continuous performance and profit.”
For more information on SightCall and its augmented reality remote assist platform, please visit the company’s website.
Image credit: SightCall
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Sam is the Founder and Managing Editor of Auganix. With a background in research and report writing, he has been covering XR industry news for the past seven years.