April 26, 2019 – Vuzix Corporation has announced a strategic partnership with SightCall, a San Francisco-based provider of remote visual support with operations in the US, UK, France, Germany and Singapore, to deliver a ‘see-what-I-see’ field service solution on Vuzix’ M300XL Smart Glasses.
SightCall allows field workers to leverage augmented remote guidance from offsite experts, which the company states “reverses the traditional field service model where expertise was in the field, by making expertise available to the field remotely.”
When a tech cannot finalize a repair, by simply clicking the Video Expertise button in their field service App they will connect to a central or field expert. When a customer is having an issue, a field tech can use remote guidance to implement a quick fix or identify missing parts or complications to ensure the onsite visit will be effective.
“SightCall currently has over 200 enterprise customers and their field service solution is a natural fit with our M300XL Smart Glasses, so we are very excited to partner with them offer a see-what-I-see solution,” said Paul Travers, President and Chief Executive Officer at Vuzix. “Our smart glasses ecosystem continues to expand with each passing day and we remain confident that Vuzix is increasingly well positioned to become the hardware vendor of choice among a growing number of industry players.”
“We are pleased to announce our partnership with Vuzix,” added Thomas Cottereau, Chief Executive Officer at SightCall. “The M300XL Smart Glasses are ready for the field services market, and we look forward to helping service organizations digitally transform their processes with augmented reality-powered visual assistance.”
SightCall was demonstrating their see-what-I-see field service solution on the Vuzix M300XL this week at Field Service USA 2019 in Palm Springs, USA. The SightCall solution for the Vuzix M300XL Smart Glasses is commercially available now.
Video credit: SightCall/YouTube
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Sam is the Founder and Managing Editor of Auganix. With a background in research and report writing, he has been covering XR industry news for the past seven years.